Service hotline: 400-757-8000

We each Zhejiang Dizhonghai New Energy Equipment Co., ltd. staff always adhere to the "customer first" purpose, to finish a fix for foundation, with high efficiency, high quality service and meticulous customer care services.

Service concept
We are to develop the market at the same time, and always adhere to "customer first" service concept, adherence to the tenet of "seeking truth from facts, enthusiastic service", adhere to the "strongest implementation team, the highest level of requirements, the most comprehensive service mode" principle, try your best to do technical support and after-sales service work, from the user's worries; Not only to provide customers with first-class products, but also to provide first-class services. In the first time, respond to the user's service request.

Professional services team
Our company has a received a good education and training, experienced technical support and after-sales service team, to provide customers with timely and convenient after-sales service, will be "customer first" to do good service to every service process. Our company has served many government and large enterprise customers, and customer satisfaction is at a high level.

High quality service
We will be everywhere from the characteristics of OA system, the close-fitting customization, ensure that each kind of user can feel the most appropriate, the most satisfactory service! In product delivery or project implementation process, we will process according to company's technical support and service system to provide clients with timely, thoughtful, comprehensive standardization service, for the system or product guarantees reliable, safe and efficient operation.

Strict service standards and perfect service measures
We set up a perfect technical support and after-sales service system, in order to ensure the quality of after-sales service, we established a series of service specification, for each employee on a regular basis to standardize the education, the regular technical training for staff, so that they can highly effective service for the user. Set up detailed service records for each site service and customer consultation. Set up the customer complaint mechanism, the customer can complain to our company about the dissatisfaction of our service, we give the customer a response to every complaint. It has perfect fault notification, processing and response mechanism.

Technical support and service system organization guarantee
The product implementation and after-sales service members are responsible to the group leader, the team leader is responsible to the project manager, and the project manager is responsible for the leadership of the company. Management methods adopt vertical management and unified management to ensure the smooth implementation of software products. The product implementation and after-sales service department shall be responsible for the technical support and operation maintenance of the system after the implementation of the system.